QUESTIONS & ANSWERS
STRAIGHT ANSWERS
These are the questions participants, families and support coordinators ask us most — including the uncomfortable ones. We’ve answered them the way we’d answer them on the phone.
01
How do I know my funding won’t run out before my plan does?
This is the question we get asked most, and it’s a fair one. We track your hours against your plan and tell you where you’re at as we go. If your usage is creeping up faster than your plan can carry, you’ll hear it from us early, while there’s still time to adjust. Your plan is a budget to protect, not a bucket to empty.
02
Will I get the same support worker every time?
03
What actually happens after I get in touch?
04
Are you NDIS registered, and can you work with my plan?
05
What areas do you cover?
06
What supports can you actually provide?
07
How much does it cost, and will there be surprises on my invoice?
08
What happens if something goes wrong?
09
Can I use other providers as well as you?
10
What if it’s not working out?
STILL GOT A QUESTION?
If there’s something you need to know before you trust us with your support — or your participant’s — ask it. We’d rather answer it now than have you wondering.
REFER A PARTICIPANT